D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
The Cloud DevOps Infrastructure Engineers are responsible for designing, developing, and maintaining the capabilities of key Infrastructure components used to support the Brightspace platform(s) and for implementing automation solutions that help stabilize and standardize our environment as well as increase the speed of our ability to deliver features to production while working with other DevOps teams at D2L. The Cloud DevOps Infrastructure Engineer will manage the automation pipelines by which our team releases new infrastructure. In this role, you will be an essential partner and technical specialist for platform development.
The ideal candidate will have a passion for building world-class infrastructure and a track record of success creating highly available, scalable, automated, distributed systems. You will need strong systems experience, excellent interpersonal communication, and experience accepting and giving meaningful feedback on technical designs and implementations.
Major Responsibilities (How Will I Make an Impact?):
Operations and Maintenance:
- Day-to-day operations of D2L's Cloud Infrastructure platform(s).
- Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventative measures.
- Developing and maintaining systems documentation such as architecture diagrams and utilization reports.
- Build and maintain Cloud infrastructure using modern Infrastructure as Code tools and practices.
- Installation of new systems.
- Manage cloud environments in accordance with company security guidelines.
- Occasional after-hours maintenance window work is a requirement of this role.
- Reasonable on-call rotation is a requirement of this role.
Monitoring:
- Monitor service performance and availability.
- Monitoring the system for faults and ensuring they are resolved in a timely fashion.
- Strengthen and maintain the monitoring and management of the build and deployment processes and infrastructure
Optimization and Performance Tuning:
- Ensure infrastructure performance, and uptime, while maintaining high standards of code quality and thoughtful design.
- Capacity planning.
Automation:
- Encouraging and building automated processes wherever possible
- Build and maintain Terraform modules to deploy and manage AWS infrastructure.
- Develop automation capabilities in the infrastructure platform(s) to enable provisioning of platform services.
- Develop testable code to automate platform capabilities and operations.
Collaboration and Support:
- Coordination and communication within the team and with customers
- Identification and communication of risk.
- Incident response and resolution.
- Seamlessly integrate DevOps with infrastructure and automation orchestration platforms through established architectural patterns.
- Adhering to departmental protocols and procedures such as change and incident management systems.
- Mentor and guide other team members.
Competencies (What you will bring to the role):
- Minimum 2+ years of experience with cloud-based infrastructure hosting. (AWS preferred).
- Experience with Infrastructure cloud tools such as Terraform
- Sound knowledge of administrative best practices for application servers, database servers and 3rd party appliances.
- Expertise in continuous integration, continuous deployment, application performance monitoring, and alerting systems
- Experience supporting mission critical Linux and Windows systems at scale
- Experience with cloud security principles and best practices
- Expertise in DevOps tools; Jenkins, Git, Bitbucket
- Experience with system administration (Linux, Windows)
- Experience building and maintaining highly available distributed applications
- Deep familiarity with AWS products including EC2, ECS, RDS, ELB Load Balancer, Route 53, Lambda, CloudWatch, Memcached...
- Strong predilection for automation (Packer, Terraform)
- Experience with scripting and automation tools such as Ansible, Bash and PowerShell
- Experience with continuous integration and continuous deployment (Jenkins, GitHub workflow)
- Experience with highly available distributed task queues (RabbitMQ, AWS SQS)
- Experience with container orchestration (Kubernetes, ECS)
- Knowledge of cloud-based technologies and tools especially in deployment, monitoring, and operations
- Knowledge of ITIL, Change/Incident Management
- Experience with technologies to centralize, store, search, analyze, and visualize data/logs
- Experience supporting cloud networking as load balancers, DNS, WAF, SG, NACL
- Experience working in tiered environments (development, staging, production).
Education Recommendations:
- AWS Certified Associate (Solutions Architect, Sys Ops, Developer) is a plus
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following;
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.