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Customer Success and Technical Support

Accomplish Your Goals with Intuitive and Personalized Support

Ensure your success continues with a partner and support team that helps you stay on track every step of the way.

Get the Most Out of

D2L Brightspace

Once you’re up and running, our customer success and support teams jump in to help you reach your goals. Your priorities become our priorities: We work as an extension of your team, safeguarding you from roadblocks and barriers.

Customer Success

Customer Success

  • We help bring your strategic vision to life and empower your team to make it happen.
  • Our Customer Success Managers and coaches are your trusted advisors dedicated to helping you succeed.
  • With regular touchpoints, meetings and quarterly business reviews, you’re never on your own.
  • Drive adoption, increase retention, measure achievement and build a sustainable long-term strategy to achieve your goals.
Customer Support

Customer Support

Learn more about Admin Support and End User Support.

  • Our customer support experts will make sure you get the Brightspace help you need, when you need it—day or night.
  • Save time and money with our flexible and accessible support options personalized to fit your needs.
  • Give your administrators, learners and everyone in between the support they need from highly trained professionals.
  • From content recovery to login support and technical glitches, we’re here to help.
Premium Services

Premium Services

Need to move a little faster? Extend your team with Brightspace experts and get more hands-on help managing your day-to-day Brightspace administration, white-glove technical services, data analysis and more.

Hear What Our Customers Have to Say

Any time that we raise an issue, we know that our D2L contacts will either solve it or escalate to ensure we receive a quick fix. The quality of support has been fantastic; we could easily have been overwhelmed as such a small team, but we never feel alone with the D2L support team on our side. Vanessa Cox Director of Online Learning, University of Dallas
The D2L support team is awesome to work with. They listen to your issues and solve them to the best of their ability. Jonathan Sorrenti IT Leadership/Education Technology Systems Manager, Midlands Technical College
I have had a good experience. Requests are answered promptly and they [D2L] follow up to make sure issues are resolved, helping us keep the LMS highly functional. Alexander Rocca IT Support Technician, Burman University
We’re really pleased with D2L and especially our Customer Success Manager. D2L understands K-12 and how to contribute things in a way that supports our faculty and students. Matt Waymack Director of eClass Development, Gwinnett County Public Schools
We were impressed with D2L from the get-go. Their team genuinely cares about customer success; they were eager to get our input and grow the product to fit our needs. Mark Becker Middle School/High School Principal, Necedah Schools

Let’s Accomplish Your Goals Together

We’re ready to help you reach your learning goals with our services and support.


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